FAQ
Home - FAQ
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Should I use a professional cleaning service regularly or clean carpet it all by myself?
Q:Should I use a professional cleaning service regularly or clean carpet it all by myself? A:A mix of both will help. Professional cleaning becomes vital when you want to reach at the deepest of your carpet fibre. E-mail: wxdiamondcarpet@126.com
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Are carpets or rugs made of wool best for high traffic areas or a large family?
Are carpets or rugs made of wool best for high traffic areas or a large family? Surely, wool rugs and carpets are available in varied designs and patterns and the option looks lucrative when you want to go for durability. E-mail: wxdiamondcarpet@126.
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What is a high traffic area?
Q:What is a high traffic area? A:High traffic areas are the ones that are prone to exposure of crowd or a group of people or where heavy furniture's are kept. Before purchasing any rug or carpet, it is important E-mail: wxdiamondcarpet@126.com
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Do I really need to know about carpet fibres?
Q:Do I really need to know about carpet fibres? A:Why not? It is vital for any buyer to know what he is getting! The quality of any carpet or rugs is directly related to the amount and quality of the fibre that goes E-mail: wxdiamondcarpet@126.com
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What is the difference between Rugs and carpets?
Q:What is the difference between Rugs and carpets? A:Technically, the two terms are used interchangeably across the world. For instance, in America a carpet would mean a floor covering that applies to wall-to-wall flooring E-mail: wxdiamondcarpet@126
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Will puddles stay on the artificial turf pitch?
Q:Will puddles stay on the artificial turf pitch? A:Small holes are punched into the artificial-grass cover to allow the water to drain easily through to the underlayer. The underlayer consists of extremely E-mail: wxdiamondcarpet@126.com
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Don’t the synthetic grass fibres flatten out after a while?
Don’t the synthetic grass fibres flatten out after a while? Synthetic grass fibres are partly held up by the support of the infill. To keep the synthetic fibres from flattening out, a technology is integrated in E-mail: wxdiamondcarpet@126.com
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Can artificial turf be used on slopes?
Q:Can artificial turf be used on slopes? A:Yes. Artificial turf can be used on any base as long as the surface is sufficiently even for the artificial turf mats to be applied correctly. E-mail: wxdiamondcarpet@126.com
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My sewage drain overflowed and has saturated my carpet, can my carpet be saved?
My sewage drain overflowed and has saturated my carpet, can my carpet be saved? We don’t recommend trying to save sewage contaminated carpet. Highly absorbent materials such as carpet and pad cannot be washed in hot (130 degrees F) for at least 10 mi
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What do I need to know about carpet fiber and mold?
What do I need to know about carpet fiber and mold? Anything can mold as long as there is moisture or a food source. However, carpet that is kept clean and dry, including carpets made of natural E-mail: wxdiamondcarpet@126.com
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What can I do to eliminate the mold on my carpet?
Q:What can I do to eliminate the mold on my carpet? A:Have your carpet professionally cleaned. Mold does not grow on the carpet, but rather on the dirt on the carpet. Additionally, locate and repair the E-mail: wxdiamondcarpet@126.com
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My carpet was soaked due to a flood, what are my options?
Q:My carpet was soaked due to a flood, what are my options? A:Extract the water professionally and have drying fans set up and operating, ideally, within 24 hours. It’s best to use a professional that is trained in E-mail: wxdiamondcarpet@126.com
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Does my carpet pad need replacing after being soaked?
Q:Does my carpet pad need replacing after being soaked? A:Generally yes; although, some newly developed restoration procedures may be able to salvage the carpet cushion. Wet carpet cushion is very difficult to E-mail: wxdiamondcarpet@126.com
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What type of carpet pad should be installed over radiant heat?
What type of carpet pad should be installed over radiant heat? It is recommend to use either a flat rubber or synthetic carpet cushion that is no thicker than 3/8 of an inch. E-mail: wxdiamondcarpet@126.com
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Should the carpet pile go up the stairs or down the stairs?
Q: Should the carpet pile go up the stairs or down the stairs? A: It’s recommended to have the carpet pile going up the stairs to help prevent slip/fall accidents. E-mail: wxdiamondcarpet@126.com
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The installer wet my carpet backing before installing the carpet, is this proper procedure?
The installer wet my carpet backing before installing the carpet, is this proper procedure? This is not a recommended procedure and may change the integrity of the backing components, resulting in E-mail: wxdiamondcarpet@126.com
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Does cut pile carpet need to be spliced?
Q:Does cut pile carpet need to be spliced? A:I have cut pile carpet and the installer said seams on a cut pile carpet did not need to be sealed. Manufacturers specify that all carpet seams must be sealed.E-mail: wxdiamondcarpet@126.com
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My carpet is buckling, what causes this to happen?
My carpet is buckling, what causes this to happen? A:Several things can cause carpet buckling, including improper installation, the wrong cushion, moving furniture or high humidity. When having your wall to wall carpet E-mail: wxdiamondcarpet@126.com
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I have loop carpet and my seams are raveling, what is causing this?
I have loop carpet and my seams are raveling, what is causing this? A:It’s possible that the seams weren’t sealed. All cut edges of the two pieces used to make the seam should be sealed to E-mail: wxdiamondcarpet@126.com
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How do I choose a low-voc carpet cushion?
How do I choose a low-voc carpet cushion? Look for the green and white Green Label Plus logo on the sample cushion. This means that the cushion has the lowest possible chemical emissions. Upon initial E-mail: wxdiamondcarpet@126.com
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