What can you expect from your new carpet?

Seams
In most installations, carpet seams are inevitable. Even though modern heat bonded seams are stronger than the rest of the carpet, they are not invisible. So despite the most professional installation, you will be able to identify the seams. In some instances, because of specific light source or direction of the carpet pile, these may be more visible than others. This is quite normal and no cause for concern. It is also not unusual for joins to peak slightly after installation, this is where the join sits up a little. This peaking generally diminishes over time with traffic.
Shading/tracking
Quality cut pile carpets, particularly those which are plush or near plush, may develop lighter or darker areas depending on the angle from which they are viewed. This phenomenon is generally referred to as shading or watermarking. The causes of shading are not understood and it cannot be accurately predicted or prevented. Shading does not affect the durability of a carpet. Tracking is a normal occurrence in all carpets which is more noticeable in cut piles. It is simply the flattening of the pile over time through traffic and occurs in all soft floor coverings. As these characteristics affect appearance please discuss them with your sales consultant.
Crushing
Your carpet will display crushing in spots where heavy objects have been placed. To raise the pile back to its former height, you will have to do some vigorous brushing. You can also try passing a hot steam iron over the indentations - but bring the iron no closer than six inches above the carpet.
Shedding
Wool carpets shed a certain amount of fibre, particularly when they are fist laid. This fibre usually goes up the vacuum cleaner, it is perfectly normal and no cause for concern. From time to time with loop pile carpets these fibre tangle and appear as small balls of fluff. Regular vacuuming should remove these.
Sprouting
Do you have a loose tuft that seems to grow above the rest of the carpet surface? If this happens, just snip the end even with the surface. Don’t ever yank out long or loose ends! This can permanently damage the carpet.
Rippling
If your carpet is rippling up of the floor, it is probably due to relatively high humidity. This situation usually resolves itself as the carpet settles.
New carpet smell
That ‘new carpet smell’ is as harmless as a ‘new car smell’ and is nothing to be concerned about. It usually goes away within a week, sometimes within days. To minimise the odour, be sure to ventilate the area as much as possible. Open the door and windows and use fans to keep the air circulating during installation and for up to 72 hours afterward. Take advantage of your heating or air conditioning fans if you have them. You should also vacuum your carpet often to help remove the odour.